REI Co-op 

As a remote call center representative as REI I have a goal to get overall satisfaction from a customer as quickly and efficiently as positive. Here I take various phone calls all day which go from helping cancel or update orders to helping order items for our valued members as well. I also deal with everything in between from general question, membership updates and inquiries on reward and gift cards. I hop on calls with cutsomer care and get any information the customer needs. I also take care of membership startups by creating an account and getting the customer a member number to track purchases, returns and rewards with REI. In this role I am the voice of REI where I am the person that exembles what REI stands for. I give each and every customer the help and guidance they need leaving each and every client satisfied.